Credit Control FAQs.

Your questions, answered by our expert team of Credit Control experts.

What is credit control, and why is it important for my business?

Credit control helps manage outstanding invoices, ensuring businesses maintain a healthy cash flow. Efficient credit control processes for your business reduce the risk of aged debt and financial issues.

Do you contact clients on my behalf?

Yes, we communicate professionally under your business name. We’ll discuss these details with you before we begin our support to ensure we’re all on the same page regarding communication with clients.

How do you handle overdue invoices?

Our expert Credit Control team follows a structured approach, including polite reminders, follow-up emails, and escalation if necessary. We know how important customer relationships are, so our processes aim to maintain these at the same time as ensuring invoices are paid on time.

What industries do you provide Credit Control for?

Our team is experienced in a diverse range of industries so we’re able to work with businesses of any kind, in any industry. If there’s anything we haven’t come across before, we learn!

How can I get started with your services?

Give us a call or drop us an email to discuss your requirements. We’ll let you know how we can help, and we’ll go from there.

Can you work with my existing accounting software?

Yes, we adapt to various accounting platforms like Xero, QuickBooks, and Sage. Our job as Virtual Assistants is to make your life easier, so we’ll work in a way that best suits you.

What happens during the Credit Control onboarding process?

We’ll work closely with you and your team to gain knowledge of your credit control processes and software and determine where any issues lie. We’ll discuss our advice with you and formulate a support plan from there. Once all the details are ironed out, we’ll get stuck in and keep you updated on our progress.