Frequently Asked Questions

Your questions, answered by our expert team of Virtual Assistants.

What is a Virtual Assistant?

A Virtual Assistant acts as an external support system for your small business. A VA steps in to take on workload, support with tasks outside of your area of expertise, streamline your processes or simply help keep things running smoothly. Your VA may be an individual or work as part of an expert team, trained to provide you with the support your business needs.

How much do your services cost?

We have a range of packages to suit all budgets, or ad hoc service pricing if this is a better fit.

How can a Virtual Assistant benefit my business?

Hiring a Virtual Assistant can help you manage daily tasks efficiently, improving productivity and time management, and leaving you to focus on growing your business.

How will you communicate with me and keep me updated on progress?

However you’d like us to! Daily emails, weekly phone calls, monthly Teams calls… the choice is yours. We’ll communicate as much or as little as you’d like us to and will use your preferred method of communication. We’ll discuss this before we begin working on your tasks to ensure we’re all on the same page from the get go.

How can I get started with your services?

Give us a call or drop us an email to discuss your requirements. We’ll let you know how we can help, and we’ll go from there.

What services does The Edwards Company offer?

We offer Virtual Assistant services, including credit control, content creation, general administration, general accounts support and data entry.

What happens during the onboarding process?

We’ll work closely with you and your team to learn the ropes, undertaking any necessary training before we begin supporting you with agreed tasks. We’ll agree all details in verbal and written format before we get stuck in to ensure both parties are on the same page and your business receives the support it needs.